Airline offices Bouraq, Jl Brig Jend Katamso 411 (tel 061/552333); Cathay, Tiara Building, Jl Cut Mutiah (tel 061/537008); Garuda, Jl Suprapto 2 (tel 061/516066; includes city check-in), also at the Hotel Dharma Deli, Jl Balai Kota (tel 061/516400), and the Tiara building, Jl Cut Mutiah (tel 061/538527); Mandala, Jl Brig Jend Katamso 37e (tel 061/513309); MAS, Hotel Danau Toba, Jl Imam Bonjol 17 (tel 061/519333); Merpati, Jl Brig Jend Katamso 71d (tel 061/321888); Silk Air, 6th floor, Bank Umum Servitas Building, Jl Imam Bonjol (tel 061/537744); SMAC, Jl Imam Bonjol 59 (tel 061/564760); Thai, Hotel Dharma Deli, Jl Balai Kota (tel 061/510541).

Banks and exchange Best rates at BCA, corner of Jl Pangeran Diponegoro/H Zainul Arifin (10am to noon).

Consulates Australia, Jl Kartini 32 (tel 061/557810); Denmark, Jl Hang Jebat 2 (tel 061/323020); Germany, Jl Karim MS (tel 061/537108); Japan, Jl Suryo 12 (tel 061/510033); Malaysia, Jl Pangeran Diponegoro 11 (tel 061/25315); Netherlands, Jl A Rivai 22 (tel 061/519025); UK, Jl Brig Jend A Yani 2 (tel 061/518699).

Hospital Dewi Maya Hospital, Jl Surakarta 2 (tel 061/519291).

Internet access At Indonet, Jl Brig Jend Katamso 32l (Rp10,000 per hour); the faster Novonet Caf?, on the third floor of the Hong Kong Plaza (9am-midnight); Infosinet, Jl Brig Jend Katamso 45J, on the corner opposite the palace.

Poste restante At counter 11 in the GPO on Jl Balai Kota (Mon-Fri 7.30am-8pm, Sat 7.30am-3pm).

Telephone services Overseas calls from Indosat (7am-midnight), on Jl Jati at the intersection with Jl Thamrin (Rp500 by becak from the GPO). The Tip Top Kaf?, Wisma Yuli and the Losmen Irama all have Home Country Direct telephones.